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Use Credits & Billing to inspect invoices, resolve payment problems, and review cancellation. Check the workspace and current subscription before making a billing change.

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Find invoices and receipts

Open Billing history and locate the relevant date, description, amount, and status. Use View invoice to open the invoice or PDF to download it. Top-up purchase records are found under Transactions; do not assume every credit purchase is in the subscription invoice table. If no invoice is present, check whether checkout actually completed and whether you are viewing the intended workspace and billing identity.

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Resolve a failed payment

  1. Read the payment banner and invoice status.
  2. Review or update the payment method using the displayed action.
  3. If offered, use Retry payment or Pay on Stripe for the specific unpaid invoice.
  4. Check the resulting invoice and plan status before trying another payment.
  5. Once access returns, confirm connections and scheduled workflows before resuming work.
If a receipt and Nerve’s status disagree, contact support with the invoice reference. Avoid creating a second subscription to solve an unexplained status mismatch.

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Cancel a subscription

As an Owner or Admin, choose Cancel subscription and read the summary. Check the effective end date, remaining access, credits, and any listed consequences. Confirm cancellation only if those terms match your intention. After confirmation, check for the subscription-end date or cancellation status. If a Don’t cancel subscription action is available and you change your mind, review it before using it. You can also inspect the subscription in Manage billing. Do not treat cancellation as a request to delete account data or disconnect advertising platforms. For retention, top-up availability after a plan ends, refunds, or deleting a workspace, ask support for the policy that applies to your case.