Contact Nerve support

Find Nerve support from the app or email, prepare useful diagnostic details, and share screenshots without exposing credentials or unnecessary client data.

Open Support in the Nerve sidebar for the support options available in your workspace. You can also email [e-mail].

Get help in the app

The Support screen offers email actions, including Copy Email and Email Support. The support widget also provides Answers and Email options when available. Search the answers for your task, or use the email route for a specific problem.

Do not assume opening the email action sends a message. Review the recipient, message, and attachments in your email app before sending.

Include useful context

• What you were trying to do and what happened instead.
• Workspace name and the experience used: Nerve AI, Claude, ChatGPT, Analytics, or a workflow.
• Platform and relevant account or property name.
• Exact error text, reporting dates, and approximate time with timezone.
• Workflow/run or invoice reference when the issue concerns execution or billing.
• Steps already tried, such as verifying a connection or checking the account list.

For a metric difference, state both metric names, account scope, currencies, and date ranges. For an AI response, explain whether the assistant retrieved data or only gave a general answer.

Share a useful screenshot

Crop to the problem and remove unnecessary email addresses, account IDs, billing details, private performance, and device information. Do not include passwords, verification codes, authorization links with tokens, API keys, or full card details.

Example support message

I am using Nerve with Claude for workspace Example Brand.
The Google Ads connection verifies, but the intended client customer
is missing from the account list. This occurred at 10:00 Asia/Dubai
on [date]. I checked the Google identity and requested a fresh list.
The exact error is: [error text]. Please help confirm account scope.

Replace the bracketed values before sending. If access or data handling is unclear, ask support to confirm the intended behavior rather than retrying consequential actions.